Last Updated: 12/12/2024

JetApple Limited (“JetApple”, “we”, “us”, or “our”) values your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our JetAP routers (“Devices”), JetApple Network Service (“Service”), and associated software or support services (collectively, “Products and Services”).

By using our Products and Services, you consent to the practices described in this Privacy Policy. If you do not agree, please discontinue use of our Products and Services.

1. Information We Collect

1.1 Information You Provide

We collect information you provide directly to us, including:

  • Account Information: Name, email address, payment details, and other information required to create and manage your account.
  • Customer Support: Information you provide when contacting us for support, including communication records.

1.2 Information We Collect Automatically

When you use our Products and Services, we may automatically collect:

  • Device Information: Model, serial number, firmware version, and diagnostic data.
  • Usage Data: Data about how you use our Devices and Services, such as connection times, network performance, and error reports.
  • IP Address: For service optimization and fraud prevention.

1.3 Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, improve our Services, and analyze usage patterns. You can control cookie preferences through your browser settings.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To Provide Services: To set up and maintain your account, deliver Products and Services, and process payments.
  • To Improve Our Products and Services: Analyze usage trends, diagnose issues, and develop new features.
  • To Communicate with You: Send service-related notifications, updates, and promotional offers (with your consent).
  • To Ensure Security: Detect and prevent fraud, abuse, and unauthorized access.
  • To Comply with Legal Obligations: Fulfill regulatory or legal requirements.

3. How We Share Your Information

We do not sell or rent your personal information. We may share your information with:

  • Service Providers: Third parties who perform services on our behalf, such as payment processors and hosting providers, under confidentiality agreements.
  • Legal Authorities: If required by law, regulation, or legal process, or to protect our rights, users, and systems.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

4. Data Retention

We retain your information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or to comply with legal obligations. Once retention is no longer necessary, we securely delete or anonymize your data.

5. Your Rights

5.1 North American Residents

Residents of certain states, such as California, have rights under the California Consumer Privacy Act (CCPA), including:

  • The right to know what personal data we collect and how we use it.
  • The right to request deletion of your personal data.
  • The right to opt out of data sales (note: we do not sell data).

To exercise your rights, contact us at info@jetapple.com

5.2 EU Residents

Under the General Data Protection Regulation (GDPR), EU residents have rights including:

  • The right to access, correct, or delete your personal data.
  • The right to data portability.
  • The right to restrict or object to data processing.
  • The right to lodge a complaint with a supervisory authority.

To exercise your rights, contact us at info@jetapple.com

6. Data Security

We implement technical and organizational measures to protect your data from unauthorized access, loss, or misuse. These measures include encryption, access controls, and regular security assessments. However, no system can guarantee complete security, and you are responsible for maintaining the confidentiality of your account credentials.

7. Cross-Border Data Transfers

Your data may be stored and processed in countries outside your own, including countries that may not provide the same level of data protection as your jurisdiction. When transferring data internationally, we ensure appropriate safeguards, such as standard contractual clauses, are in place to protect your information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Significant changes will be notified via email or through our website. Please review this policy periodically to stay informed of updates.

9. Contact Information

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

JetApple Limited
Email: info@jetapple.com
Phone: +353 83 135 0462

Thank you for trusting JetApple with your privacy.